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Help & Support

How can we help?

Search the live ProductionOps360 workflow guide or send a tracked request to the support team.

New EnquiryUpdated 27 July 2026

Create a new enquiry or job

Create the correct job type and connect the systems needed for delivery.

For: Sales and project managers

Open New Enquiry

Workflow

Choose job type
Enter details
Create records
Confirm links

How to do it

1

Choose the job type

Select Current RMS, Sales or Venue Recharge according to how the work will be delivered and billed.

2

Complete the essentials

Enter the client, job title, rental dates, owner and the commercial information available now. A blank venue is saved as TBC.

3

Choose the Current RMS state

Keep Draft for the normal workflow, or explicitly create the Current RMS opportunity as a Quote or Reserved quote.

4

Choose integrations

Create or check Current RMS, SharePoint and Xero records only where the job needs them.

5

Review the created job

Open the new job and confirm its references, owner, dates and document folder.

Useful to know

  • Use a consistent client-facing job title; it appears in several downstream systems.
  • Use Chargeable days when billing should ignore the rental start/finish duration. Schedule phase dates stay blank until you enter them.

Troubleshooting

A client or owner is missing.

Synchronise the relevant system in Settings, then reopen the enquiry form.

Current RMS calculates days from the rental dates.

Turn on Use chargeable days and enter the required override. ProductionOps360 sends both the flag and the exact day count to Current RMS.

Ask for support

Send the support team enough detail to investigate without another round of questions.